Inception of a Digital Call Centre System with Waste Services

Innovation methods

Data sources

SDG(s)

Sustainable Development Goal(s)

3Good health and well-being

11Sustainable cities and communities

12Responsible consumption and production

Disclaimer:

Please be aware that the content herein has not been peer reviewed. It consists of personal reflections, insights, and learnings of the contributor(s). It may not be exhaustive, nor does it aim to be authoritative knowledge.

Learnings on your challenge

What are the top key insights you generated about your learning challenge during this Action Learning Plan? (Please list a maximum of 5 key insights)

System not yet implemented. Held an inception meeting with selected consulting firm and Lilongwe City Council.

Considering the outcomes of this learning challenge, which of the following best describe the handover process? (Please select all that apply)

Our work has not yet scaled

Can you provide more detail on your handover process?

N/A

Please paste any link(s) to blog(s) or publication(s) that articulate the learnings on your frontier challenge.

Data and Methods

Relating to your types of data, why did you chose these? What gaps in available data were these addressing?

Consultant conducted interviews with waste collectors and city council staff to understand requirements for developing the system.

Why was it necessary to apply the above innovation method on your frontier challenge? How did these help you to unpack the system?

Relevant stakeholders were consulted to understand requirements and inform design of the system.

Partners

Please indicate what partners you have actually worked with for this learning challenge.

Please state the name of the partner:

InterXActive

What sector does your partner belong to?

Private Sector

Please provide a brief description of the partnership.

Procured their services to develop a digital system

Is this a new and unusual partner for UNDP?

Please indicate what partners you have actually worked with for this learning challenge.

Please state the name of the partner:

Lilongwe City Council

What sector does your partner belong to?

Government (&related)

Please provide a brief description of the partnership.

Client who will host and provide hardware for the system.

Is this a new and unusual partner for UNDP?

End

Bonus question: How did the interplay of innovation methods, new forms of data and unusual partners enable you to learn & generate insights, that otherwise you would have not been able to achieve?

Please upload any further supporting evidence / documents / data you have produced on your frontier challenge that showcase your learnings.

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